Terms & Conditions

Last updated: 15 June 2026

1. Definitions

In these Terms and Conditions:

• a) PowerNaturally: means Power Naturally Limited (Reg. No. 06512838) whose registered office is at 6 Telford Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7QL.
• b) the Contract: means the contract made between PowerNaturally and the Client for the supply of goods and/or services by PowerNaturally which is formed by and incorporates the Quotation, these Terms and Conditions and the Client's acceptance of the Quotation.
• c) The Services: means the goods and/or services to be provided by PowerNaturally in accordance with the Quotation and the Contract.
• d) the Client: means the person, firm, company, business or other legal entity to whom the Quotation is addressed or to whom the Services are provided.
• e) the Specification: means the specifications, performance details or description of any of the Services, as set out in the Quotation or as subsequently varied by agreement in writing between PowerNaturally and the Client.
• f) the Quotation: means the Power Naturally quotation to the Client relating to the Services (as may be varied by agreement in writing between the Client and PowerNaturally).

2. Basis of Contract

2.1 All Services agreed to be provided by PowerNaturally and all contracts therefore shall incorporate and be subject to these Terms and Conditions. These Terms and Conditions will prevail over any terms and conditions provided by the Client and to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. No variation to these Terms and Conditions shall be valid unless agreed in writing between both the Client and PowerNaturally.

2.2 Any samples, drawings, descriptive matter or advertising provided by PowerNaturally and any descriptions or illustrations of goods or services contained in PowerNaturally's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the goods and services described in them. They shall not form part of the Contract nor have any contractual force.

2.3 PowerNaturally reserves the right to make minor changes or modifications to the Services and the Specification if required by any applicable law or regulatory requirement (or otherwise) provided that the performance of the Services shall not be materially compromised thereby.

3. Acceptance

The Quotation is only open for acceptance by the Client within 30 days from the date of the Quotation. Power Naturally may (at its sole discretion) withdraw or vary a Quotation at any time before it is accepted by the Client. Acceptance of the Quotation by the Client signing a PowerNaturally order form constitutes an acceptance of the offer in the Quotation and these Terms and Conditions.

4. The Services

PowerNaturally shall ensure that the Services shall be carried out by suitably qualified personnel and using reasonable care and skill.

5. Consents

5.1 The obtaining of any necessary licenses, permits, consents or approvals necessary to enable PowerNaturally to provide the Services to the Client at the relevant site will be the responsibility of the Client.

5.2 The Quotation may be based upon information supplied by the Client. In the event that any such information is found to be inadequate or incorrect, PowerNaturally may withdraw the Quotation and/or cancel the relevant Contract and the Client shall reimburse PowerNaturally on demand for all costs, losses and expenses incurred by PowerNaturally as a consequence of such inadequate or incorrect information.

6. Price

6.1 The Quotation is based upon taxes (including VAT) payable as at the date of the Quotation. If changes occur to the tax payable after the date of the Quotation, then the prices shall be adjusted accordingly.

6.2 If the work or services to be provided by PowerNaturally are delayed through no fault of its own or if its work is disrupted by the Client or others, then the additional costs of such delay or disruption will be added to the Contract price.

6.3 The Contract prices do not include any grant or relief which may be available to the Client. It is the sole responsibility of the Client to take the steps necessary in order to obtain any such grant or relief and the failure to obtain the same will not affect the liability of the Client to make payment of the Contract price in full to PowerNaturally.

7. Payment

7.1 Payment of the Contract price shall be made by the Client to PowerNaturally in accordance with the Quotation and Contract (which may include provision for payment to be made in instalments and/or against milestone achievements).

7.2 PowerNaturally invoices are payable in full by no later than seven days after the invoice date (save where PowerNaturally agrees alternative payment terms with the Client in writing). Time for payment shall be of the essence of the Contract. All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

7.3 All amounts payable under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by PowerNaturally, the Client shall, on receipt of a valid VAT invoice from PowerNaturally, pay such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

7.4 In the event that any money owed to PowerNaturally is not paid by the due date therefor, interest shall accrue on the overdue amount from the due date until paid in full at the rate of 4% per annum above the base rate of the Bank of England as published from time to time (both before and after any judgment).

7.5 The charges for any Services which are provided by PowerNaturally in addition to those set out in the Contract shall be calculated on a time and materials basis and in accordance with PowerNaturally's daily fee rates (which are based on an eight-hour working day).

7.6 PowerNaturally reserves the right to increase the Contract price of the Services at any time before performance of the Services, by giving notice to the Client, to reflect any increase in its costs of providing the Services that are due to:

• a) any factor beyond PowerNaturally's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
• b) any request by the Client to change the date(s) for performance of the Services or the Specification; or
• c) any delay caused by any instructions of the Client in respect of the Services or failure by the Client to give adequate or accurate information or instructions in respect of the Services.

8. Risk and Ownership

8.1 Risk of loss or damage of any goods supplied by PowerNaturally as part of the Services shall pass to the Client on the date of delivery of such goods to the Client's site or other agreed delivery point. Delivery of any goods shall be completed upon the unloading of the goods at the delivery location.

8.2 Notwithstanding delivery and passing of risk in the goods, title to and ownership of all goods supplied by PowerNaturally shall not pass to the Client until PowerNaturally has been paid in full for such goods.

8.3 Until title passes, the Client shall hold any goods supplied by PowerNaturally as bailee and shall mark them so that they can at all times be identified as being in the ownership of PowerNaturally.

9. Warranty

9.1 Unless stated otherwise in the Quotation, PowerNaturally warrants that the Services will be supplied in accordance with the Specification and will be free from defects in materials and workmanship for a period of twenty-four months from the date of completion of the Services. It is a condition of the PowerNaturally warranty that (a) the Client advises PowerNaturally in writing of any defect within fourteen days of the Client becoming aware thereof and requesting that it be rectified and (b) Power Naturally is given a reasonable opportunity of examining and testing the relevant Services.

9.2 PowerNaturally shall not be liable for any failure to comply with the warranty set out in clause 9.1 if:

• a) the Client makes any further use of the relevant Services or goods after giving notice of the defect in accordance with clause 9.1;
• b) the defect arises because the Client failed to follow PowerNaturally's instructions as to the storage, commissioning, installation, use or maintenance of the relevant services and goods or (if there are none) good trade practice regarding the same;
• c) the Client alters or repairs the relevant goods without PowerNaturally's written consent; or
• d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

9.3 In the event of a valid warranty claim by the Client, PowerNaturally shall be entitled (at its discretion) either to repair or replace the defective part of the Services free of charge or refund the price of the defective goods and (having done so) PowerNaturally shall have no further liability to the Client in respect of such defect save that these Terms and Conditions shall apply to any repaired or replacement goods or services supplied by PowerNaturally.

10. Limitation of Liability

10.1 PowerNaturally shall not be liable for any indirect or consequential losses arising from the provision of Services, including without limitation any delays, loss of use or loss of profits or anticipated savings. Any times or dates specified by PowerNaturally for delivery or the commencement and/or completion of any works by it are estimates only and not of the essence and PowerNaturally shall have no liability for any delays or failure to meet any specified dates or timetables.

10.2 Save for liability which cannot be excluded or limited by law, the maximum liability of PowerNaturally in respect of the Services shall in any event be limited to the Contract price therefor.

10.3 PowerNaturally accepts no liability for any effect that drilling, grouting, trenching or other groundworks may have on any foundations, services or structures. The Client should arrange for its own consultants to advise on the potential impact of such works and approve the position and construction of any such works.

10.4 PowerNaturally shall be reliant upon information provided by the Client and/or the Client's professional advisers and other contractors and no liability is accepted by PowerNaturally for the adequacy or correctness of any such information. In the event that requisite information is not provided by the Client and PowerNaturally uses its own design information or calculations for the purposes of providing the Quotation, then the Client shall be responsible for approval of any such information or figures prior to the agreement of the Specification.

10.5 The limits and exclusions in this clause 10 reflect the insurance cover which PowerNaturally has been able to arrange and the Customer is responsible for making its own arrangements for the insurance of any excess liability. References to liability in this clause 10 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

10.6 Nothing in the Contract limits any liability for death or personal injury caused by negligence or any liability that legally cannot be limited.

10.7 In view of the commitments given in these Terms and Conditions by PowerNaturally, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

10.8 This clause 10 shall survive any termination of the Contract.

11. Facilities to be Supplied on Site to PowerNaturally and Client Obligations

11.1 The Client shall co-operate with PowerNaturally in all matters relating to the Services and where the performance of the Services includes installation or commissioning of equipment at a site, the following shall be provided to PowerNaturally free of charge:

• a) off loading, dry and safe storage and protection of equipment and materials.
• b) free movement and transportation of equipment and materials from storage to location of installation.
• c) protection of partially complete and completed installations from the weather and third parties;
• d) adequate water supply adjacent to the point of use;
• e) adequate electrical power and lighting at point of use;
• f) washing and toilet facilities; and
• g) electrical and plumbing connections and the services and work of any other required trades, including attendance during any commissioning of the Services.

11.2 The Client shall provide PowerNaturally with such information and materials as PowerNaturally may reasonably require in order to supply the Services (and will ensure that such information is complete and accurate in all material respects) and prepare the delivery and/or installation location and premises ready for the supply of the Services.

11.3 The Client shall obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start and will ensure that the relevant site location for delivery of the Services and the installation of any goods by PowerNaturally complies with all applicable laws, including health and safety laws.

11.4 If PowerNaturally's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (Client Default):

• a) without limiting or affecting any other right or remedy available to it, PowerNaturally shall have the right to suspend performance of the Services until the Client remedies the Client Default, and to rely on the Client Default to relieve it from the performance of any of its obligations in each case to the extent the Client Default prevents or delays PowerNaturally's performance of any of its obligations; and
• b) the Client shall reimburse PowerNaturally on written demand for any costs or losses sustained or incurred by it arising directly or indirectly from the Client Default.

12. Performance

The performance of microgeneration heat pump systems and other services provided by PowerNaturally is impossible to predict with certainty due to various factors outside PowerNaturally's control or influence (such as climatic conditions and its effect on both heat supply and demand). All PowerNaturally's estimates are based upon the best available information but are given as guides only and should not be considered as any form of guarantee.

13. Cancellation

The Client cannot cancel the Contract after the date when the PowerNaturally order form accepting the Quotation is signed. If any cancellation of the Contract is made or requested by the Client then the Client must pay for any goods that have already been purchased by PowerNaturally in anticipation of its performance of the Contract together with PowerNaturally's cancellation charge by way of compensation for lost opportunities to undertake other business and for works carried out prior to the cancellation and/or which may be required to make good any works so carried out.

14. General

14.1 PowerNaturally shall not be liable for any delay or failure in the performance of any of its obligations under the Contract which are caused by factors outside its control.

14.2 All intellectual property rights (of whatever nature) in or arising out of or in connection with the Services (other than any such rights in any materials provided by the Client) shall be owned solely by PowerNaturally.

14.3 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party commits a material breach of any term of the Contract and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so.

14.4 PowerNaturally may terminate the Contract with immediate effect on notice to the Client if the Client fails to pay any amount due under the Contract on the due date for payment.

14.5 Without affecting any other right or remedy available to it, PowerNaturally may suspend the supply of Services or all further deliveries of any goods to be supplied in connection with the Services under the Contract or any other contract between the Client and PowerNaturally if the Client fails to pay any amount due under the Contract on the due date for payment.

14.6 On termination of the Contract:

• a) the Client shall immediately pay all of PowerNaturally's outstanding unpaid invoices and interest and, in respect of goods and Services supplied but for which no invoice has been submitted, PowerNaturally shall submit an invoice, which shall be payable by the Client immediately on receipt;
• b) in respect of any goods supplied by PowerNaturally which have not been fully paid for, PowerNaturally may enter the Client's premises or the relevant site where such goods are located and take possession of them, and (until they have been either paid for or so re-possessed) the Client shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract.

14.7 Termination or expiry of the Contract shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

14.8 Any provision of the Contract that expressly or by implication is intended to have effect after termination or expiry shall continue in full force and effect.

14.9 The Contract constitutes the entire agreement between the parties and each party acknowledges that in entering into the Contract it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it has no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

14.10 Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

14.11 Except as set out in these Terms and Conditions, no variation of the Contract shall be effective unless it is agreed in writing and signed by the parties (or their authorised representatives).

14.12 The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales and each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.