Service & Support
PowerNaturally & Heat-Tech
PowerNaturally works alongside Heat-Tech to provide ongoing servicing, maintenance and fault support for renewable heating and home-energy systems.
PowerNaturally delivers system design and installation, while Heat-Tech provides the dedicated aftercare and servicing support. Together, our teams offer continuity from initial installation through to routine maintenance and repair.
Systems We Service
Heat-Tech services and maintains:
- Air source heat pumps
- Ground source heat pumps
- MVHR systems
- Underfloor heating controls
- Solar PV systems
- Battery storage
- Hot-water cylinders
- Heating controls and associated components
- Integrated renewable heating and home-energy systems
Systems installed by other contractors may also be accepted, subject to the equipment and availability of technical information.
Service Plans
Heat-Tech offers service plans designed to help keep renewable systems maintained, reliable and operating efficiently. Plans include routine servicing and ongoing support, with options available for different technologies and levels of cover.
Depending on the selected plan and installed system, support may include:
- Scheduled routine servicing
- System condition and performance checks
- Safety and pressure checks
- Filter cleaning or replacement
- Fluid and antifreeze checks
- Electrical and control checks
- Review of system settings
- Priority access to support
- Maintenance records
Servicing and Warranties
Regular servicing may be required to maintain a manufacturer's warranty. The exact conditions and required service intervals vary by manufacturer and product, so system owners should check their warranty documentation and retain records of completed maintenance.
Routine servicing does not automatically reinstate or extend an expired warranty. A manufacturer may also exclude faults relating to the original installation, misuse, lack of maintenance, external components or other circumstances outside its warranty terms.
Where a system remains under warranty, Heat-Tech can help identify the relevant manufacturer process and provide servicing records or technical information where appropriate. Final warranty decisions remain with the manufacturer or warranty provider.
Contact Heat-Tech
For servicing, maintenance and fault enquiries, contact Heat-Tech directly:
Questions About Your System?
Contact PowerNaturally for questions about your installation, and Heat-Tech for servicing, maintenance and fault support.